	What is Mandatory.

	First	You must contact our office each time an ALSI member contacts yours to verify the members status and obtain the correct amount of complimentary time prior to quoting a fee to the client. Be sure to contact us FIRST.
	Second	All bills, invoices and fee agreements must contain an entry for the appropriate ALSI plan credit and be pre-approved by our office before it is issued to the client. This can be done by mail, email or fax (contact us).
	Third	Never refer an ALSI client to another attorney. If you do not wish to accept the referral they must be sent back to our office.

	NOTES:
		Never assume two clients with similar cases receive the same amount of complimentary time. We have several different plans with different time levels.
		Always keep our office informed of any address to phone number changes you may have.
		You will receive a response to all pre-approval requests within 24 hours.